Marketing to Generation Y

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If you’re trying to market to adults who were born between 1977 and 1994, then you need to understand the best method for reaching generation Y.

marketing, generation y

If you’re trying to market to adults who were born between 1977 and 1994, then you need to understand the best method for reaching generation Y.

Who is Generation Y?

Individuals born between 1977 and 1994 are considered Gen Y and make up about 25% of the U.S. population. This group is generally idealistic, optimistic, and patriotic. They consume media in extremely fragmented ways, representing the next big wave in our demographic makeup.

Gen Y consumes media differently than earlier generations. Communicating with them through traditional marketing channels can be difficult. So, how can you reach this group, communicate your message, and get them to take action?

The answer is more traditional than you think. In combination with online marketing, direct mail is one of the most powerful ways to market to Gen Y. According to a recent study conducted by InnoMedia, NuStats, and Vertis, 87% of Gen Y bring in the mail the day it’s delivered. 73% of Gen Y retail direct mail readers have used coupons received in the mail. Gen Y consumers rate 75% of the mail they receive as valuable.

To reach Gen Y with direct mail, there are number of basic marketing practices you should keep in mind. Before discussing these tips, realize that your direct mail efforts can always be supplemented with online marketing in the form of targeted site advertising, key word buys, or perhaps giving consumers a reason to visit you online via email (contests, sweepstakes, discounts, etc.).

Direct Mail is most effective when you understand your audience, time your campaign appropriately, provide a compelling offer, and develop a relevant message.


Knowing your audience is essential for the success of any direct marketing campaign. Having information about Gen Y in general terms is a place start, but you need to dig deeper and develop a fuller understanding of the segment. You should know what motivates them, what their greatest pains are, their latent needs, and what products or solutions they currently use. Once you’ve gotten to know your audience, other marketing criteria can fall into place.


Communicating your message at the right time can make all the difference in your marketing results. Selling tax software immediately after April 15th won’t produce the results you’re looking for. Therefore, you need to have an understanding of your audience’s timeline and when they are in the market to buy your product or service. Be sure to reach them with enough time to respond to your offer, but don’t leave it open ended.


Many consumers need a reason to buy, especially Gen Y’s who are normally skeptical. Your offer should provide some benefit to the buyer as well as provide some level of comfort in moving forward with a purchase. This can be in the form of a satisfaction guarantee or something similar. One great technique is to place your offer on the outside of the envelope that contains your marketing materials. This can help to differentiate your mail and get your envelope opened by prospects.


Your message needs to resonate with prospective buyers. Do you understand their needs? Have you communicated benefits as well as features? Are you solving a problem for them? Have you provided a simple, yet compelling message? Many direct marketers talk about the “long” letter versus the “short” letter. There are a number of studies that validate the use of both long a short letters in direct marketing pieces. As long as your message resonates with buyers, it doesn’t matter how long it is. Be sure to test your messages on an ongoing basis.

If you’re marketing to Generation Y, use direct mail in your marketing mix. Individuals in these groups respond to direct mail. Keep in mind however, that a direct marketing piece should be supplemented with other forms of marketing – Internet marketing, search engine optimization, advertising, etc. Direct mail is your key to success with Generation Y when used as the main vehicle for your marketing campaign.

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